Refunds

All sales are final. Once you buy a ticket, we do not refund it -- even if you can no longer attend, forget your ticket, or arrive after doors close.

If we cancel the event, you get a full refund. Full amount, back to the card you paid with, no request needed. Refunds usually settle within 5-10 business days depending on your bank.

If we move the event (new date, new venue, same night), your ticket carries over. If you cannot attend the new date, email us within 48 hours of the change announcement and we will refund you.

Door refusals are not refundable. The door can refuse entry for: no valid ID, under the age minimum listed on the event page, visible intoxication, or anything the venue considers unsafe or against their policy. Buying a ticket does not guarantee entry.

Free tickets (like “Ladies free before midnight”) are a claim, not a guaranteed entry. They stop being honoured at the time listed on the event page or when the venue reaches capacity, whichever comes first.

Merch and Keycards are handed to you at the door on the night of the event. If you bought merch or a Keycard and did not come to the event, the items are still yours -- reach out and we will arrange a hand-off at the next event. Merch and Keycard amounts are not refunded.

Questions? DM @hotspot.entertainment on Instagram and we will get back to you.

By buying a ticket you agree to this policy.